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Most Viewed FAQs
Which version of the LFConnector is right for me?
I am running Build 28 (or earlier) of the LFConnector. Why can't I generate a license file from the Software Connections website?
What IP address do I use to Activate a Serial Number for the LFConnector?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What are the main steps for activating an LFConnector Serial Number?
Newest FAQs
Which version of the LFLink is right for me?
What are the main steps for installing the LFLink?
Why can't I see my repository when I configure the LFLink?
What are the main steps for activating an LFLink Serial Number?
How do I manage my purchased LFLink Serial Numbers?
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Frequently Asked Questions

Listed below are some of our most Frequently Asked Questions. Please check here often to see updated questions and answers about our products!

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Sales
How does the licensing work for the LFConnector?
Are NFR (Not for Resale) versions of the LFConnector available?
Which version of the LFConnector is right for me?
What is the difference between an NFR (Not for Resale) and 45-day evaluation copy of the LFConnector?
Does the LFConnector use a Laserfiche license?
What collateral marketing materials are available for download and distribution?
How can I become a reseller for Software Connections?
Why is it important to have current maintenance?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
How does licensing work for the LFLink?
Which version of the LFLink is right for me?
Installation
Which version of the LFConnector is right for me?
What are the main steps for installing the LFConnector?
Why doesn't the LFConnector show up in the eCopy ShareScan Administration Console after an apparent successful installation?
What is the best way to load updated LFConnector software?
Which version of the LFLink is right for me?
What are the main steps for installing the LFLink?
Configuration
What would cause the "Test" button to fail when configuring the Laserfiche security credentials in the LFConnector?
Why can't I see my repository when I configure the LFConnector?
What IP address do I use to Activate a Serial Number for the LFConnector?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
How can I take advantage of the new Session Logon feature of eCopy ShareScan OP v4.x?
Can I force the LFConnector to use the same user credentials for all scan sessions?
What would cause the "Test" button to fail when configuring Laserfiche security credentials in the LFLink?
Why can't I see my repository when I configure the LFLink?
Licensing
How does the licensing work for the LFConnector?
Once I've activated a Serial Number for the LFConnector, can I "transfer" it to a different device?
What is the difference between an NFR (Not for Resale) and 45-day evaluation copy of the LFConnector?
How do I manage my purchased LFConnector Serial Numbers?
What are the main steps for activating an LFConnector Serial Number?
Why does my LFConnector scanning device still appear to be in Evaluation mode (or expired) even after I've successfully activated my Serial Number?
What IP address do I use to Activate a Serial Number for the LFConnector?
Why do I get the message "The serial number for this device is invalid for this version of LFConnector" when I try to use the LFConnector?
What are the main steps for upgrading an existing LFConnector Serial Number?
What are the main steps for deactivating an LFConnector Serial Number?
I am running Build 28 (or earlier) of the LFConnector. Why can't I generate a license file from the Software Connections website?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
How does licensing work for the LFLink?
What are the main steps for deactivating an LFLink Serial Number?
What are the main steps for activating an LFLink Serial Number?
What are the main steps for upgrading an existing LFLink Serial Number?
Why do I get the message "This device is not licensed to run this version of LFLink" when I try to use the LFLink?
Once I've activated a Serial Number for the LFLink, can I "transfer" it to a different computer?
How do I manage my purchased LFLink Serial Numbers?
Operation
Why can't I OCR documents using the LFConnector v1.0.1?
Does the LFConnector use a Laserfiche license?
What is the best way to obtain support for my Software Connections' product?
What would prevent a user from successfully navigating to a desired folder or document in the LFConnector?
What would prevent a document from "showing up" in the Laserfiche repository even though the user selected that destination in the LFConnector and (apparently) scanned successfully to it?
What are the criteria for performing a basic "Search"?
Is there an advanced "Search" syntax?
What causes an LFConnector error message stating "Unknown image format, or the format is not allowed"?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
How can I take advantage of the new Session Logon feature of eCopy ShareScan OP v4.x?
Can I force the LFConnector to use the same user credentials for all scan sessions?
Does the LFConnector support tokens?
Troubleshooting
Why won't LFConnector run with my Windows domain controller acting as the eCopy ShareScan OP Manager?
What is the best way to obtain support for my Software Connections' product?
What are the main steps for installing the LFConnector?
Why doesn't the LFConnector show up in the eCopy ShareScan Administration Console after an apparent successful installation?
What would cause the "Test" button to fail when configuring the Laserfiche security credentials in the LFConnector?
What would prevent a user from successfully navigating to a desired folder or document in the LFConnector?
What would prevent a document from "showing up" in the Laserfiche repository even though the user selected that destination in the LFConnector and (apparently) scanned successfully to it?
What is the best way to load updated LFConnector software?
How can I isolate a problem to the LFConnector or another component?
Why can't I see my repository when I configure the LFConnector?
Why does my LFConnector scanning device still appear to be in Evaluation mode (or expired) even after I've successfully activated my Serial Number?
What IP address do I use to Activate a Serial Number for the LFConnector?
What causes an LFConnector error message stating "Unknown image format, or the format is not allowed"?
Why do I get the message "The serial number for this device is invalid for this version of LFConnector" when I try to use the LFConnector?
When do I need to upgrade my LFConnector Serial Number?
I am running Build 28 (or earlier) of the LFConnector. Why can't I generate a license file from the Software Connections website?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
What are the main steps for installing the LFLink?
What would cause the "Test" button to fail when configuring Laserfiche security credentials in the LFLink?
Why can't I see my repository when I configure the LFLink?
I'm a reseller and need support for the LFLink. What information will you need to open a trouble ticket for my problem?
Why do I get the message "This device is not licensed to run this version of LFLink" when I try to use the LFLink?
Upgrades
Which version of the LFConnector is right for me?