Most Viewed FAQs
Which version of the LFConnector is right for me?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
I'm getting the message "The licensing manager was not properly initialized" after scanning documents on Windows Server 2012. What can I do?
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
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Frequently Asked Questions

1886 Views, Last Updated 4/18/2011
After I install and configure the LFConnector, I launch eCopy 4.x and get an error. It says the LFConnector is not configured, even though I've double checked everything in the Administration Console and it is correct. What else can I look at?
The LFConnector makes use of .NET for some functionality, and earlier versions of eCopy (prior to approximately v4.2) are configured to only allow the first version of the framework to run.

The recommended solution is to upgrade your eCopy ShareScan or ScanStation to the latest version of v4.x to correct the issue.

As an alternative solution, you may try the following:

Locate the "ShareScanOPManager.exe.config" file, usually found in the C:\Program Files\eCopy\ShareScan OP\ShareScanOPManager\Bin directory.

Make a backup copy of this file, then using a text editor add the following line, as indicated below in bold and save the new file:

      <supportedRuntime version="v2.0.50727"/>
      <supportedRuntime version="v1.1.4322"/>

Finally, stop and restart the eCopy services in the Windows Services in the Control Panel.