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Which version of the LFConnector is right for me?
What IP address do I use to Activate a Serial Number for the LFConnector?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
Why do I get the message "The serial number for this device is invalid for this version of LFConnector" when I try to use the LFConnector?
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I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
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Frequently Asked Questions
1788 Views, Last Updated 11/8/2006
Why doesn't the LFConnector show up in the eCopy ShareScan Administration Console after an apparent successful installation?

Re-install the LFConnector (there is no need to uninstall first), but first make sure that :

  • All anti-virus software on the eCopy ShareScan OP Manager PC is off/disabled
  • The eCopy ShareScan OP Administration Console is closed prior to beginning the re-installation
  • The current Windows user logged onto the eCopy ShareScan OP Manager PC has administrative privileges.

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