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I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
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Frequently Asked Questions

1112 Views, Last Updated 5/6/2010
What would cause the "Test" button to fail when configuring Laserfiche security credentials in the LFLink?

The most common causes are:

  • The server name where Laserfiche is running was incorrectly specified
  • The Laserfiche repository on the above server was incorrectly specified
  • The Username was incorrectly specified, it must be "Admin"
  • The Password for the "Admin" account was incorrectly specified
  • The Laserfiche full client was not installed, tested and working on the scanning station

All of the preceeding can be tested outside of the LFLink by starting the Laserfiche client that was loaded on the scanning station and logging onto the same repository with the "Admin" credentials.

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