Frequently Asked Questions

In order to transfer a Serial Number to a different device, or if you used the wrong IP address to activate a device, you will have to first deactivate that Serial Number.  Deactivating a Serial Number can be accomplished by doing the following:

1. Using the LFConnector Licensing tab in the eCopy ShareScan OP Administration Console, highlight the Serial Number you desire.
2. Type in the user credentials used to originally register this Serial Number on the Software Connections website and select Deactivate.
3. The LFConnector will communicate with the online database.
4. The selected Serial Number will no longer appear in the list of Activated Devices.