Most Viewed FAQs
Which version of the LFConnector is right for me?
What IP address do I use to Activate a Serial Number for the LFConnector?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
Why do I get the message "The serial number for this device is invalid for this version of LFConnector" when I try to use the LFConnector?
Newest FAQs
I'm a reseller and need support for the LFConnector. What information will you need to open a trouble ticket for my problem?
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Frequently Asked Questions

2069 Views, Last Updated 5/6/2010
Why do I get the message "This device is not licensed to run this version of LFLink" when I try to use the LFLink?

This usually indicates a mismatch between the version of the LFLink software that is loaded, and the version of the Serial Number that was originally purchased.  This often occurs right after a user updates their LFLink software, but forgets to upgrade the associated Serial Number using the LFLink Licensing tab.

For more information, see the FAQ entitled What are the main steps for upgrading an existing LFLink Serial Number?

Here are some more Frequently Asked Questions related to the one you selected.

Licensing
How does the licensing work for the LFConnector?
Once I've activated a Serial Number for the LFConnector, can I "transfer" it to a different device?
What is the difference between an NFR (Not for Resale) and 45-day evaluation copy of the LFConnector?
How do I manage my purchased LFConnector Serial Numbers?
What are the main steps for activating an LFConnector Serial Number?
Why does my LFConnector scanning device still appear to be in Evaluation mode (or expired) even after I've successfully activated my Serial Number?
What IP address do I use to Activate a Serial Number for the LFConnector?
Why do I get the message "The serial number for this device is invalid for this version of LFConnector" when I try to use the LFConnector?
What are the main steps for upgrading an existing LFConnector Serial Number?
What are the main steps for deactivating an LFConnector Serial Number?
I am running Build 28 (or earlier) of the LFConnector. Why can't I generate a license file from the Software Connections website?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Why do I get an error message when I try to use the LFConnector licensing tab on my SSOP Manager running on a Windows 2003 Server?
While trying to license my product I received "An unknown error has occurred. Please contact technical support." message. What can I do?