Most Viewed FAQs
Which version of the LFConnector is right for me?
Can the LFConnector use Windows Active Directory to authenticate against the Laserfiche repository without creating Laserfiche users?
What IP address do I use to Activate a Serial Number for the LFConnector?
I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?
I have both the eCopy SSOP and Laserfiche software on my Windows XP laptop in order to perform LFConnector demos. Each location I visit usually yields a different TCP/IP address on my wireless card, which in turn impacts my LFConnector serial number activation. What can I do?
Newest FAQs
I'm getting the message "The licensing manager was not properly initialized" after scanning documents on Windows Server 2012. What can I do?
What multi-function devices (MFDs) can be used in conjunction with the LFConnector?
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Frequently Asked Questions

10584 Views, Last Updated 6/18/2008
What are the main steps for upgrading an existing LFConnector Serial Number?

With a current maintenance agreement, any LFConnector Serial Number can easily be upgraded by doing the following:

  1. Using the LFConnector Licensing tab in the eCopy ShareScan OP Administration Console, highlight the Serial Number you desire.
  2. Type in the user credentials used to originally register this Serial Number on the Software Connections website and select Upgrade.
  3. The LFConnector will communicate with the online database and display a list of available product versions from which to choose.
  4. Select the appropriate version and click Ok.
  5. The selected Serial Number will be updated in the list of Activated Devices.

NOTE:  Always make sure to review all of the system requirements associated with an enhancement release of the LFConnector.  Often there is also a need to upgrade the eCopy platform, Laserfiche client, or both for the newer version of the LFConnector to work properly.

To determine if you need to upgrade your Serial Number, see the FAQ entitled When do I need to upgrade my LFConnector Serial Number?

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